The vehicle handover, done right.
The week between a signed deal and the keys is where gross and CSI quietly leak. These guides cover coordinating delivery, protecting back-end gross, and earning the review and the next sale.
The dealership delivery and handover playbook
Delivery week is where a won deal quietly goes wrong: licensing, finance, accessories, plates and detailing all racing the same date, with no single owner. Here is what slips, why it costs you reviews and CSI, and what a coordinated handover looks like.
What a smooth vehicle handover actually looks like
A clean delivery is not luck, it is a sequence. Here is what a won deal should look like from the moment the contract is signed to the moment the keys change hands.
Delivery delays cost CSI, and CSI costs your bonus
Manufacturer satisfaction scores are decided in the same week your delivery process is most likely to slip. Here is how friction at handover flows through to your CSI, your bonus and your repeat business.